TripleX Knives Forester

[Heirphoto]

KK, My situation ended on a similar note except I am into this more than you are with multiple knives so only have partial satisfaction. While in the process of explaining what I would want he first offered a replacement if I sent back the Forester I was sent a full refund for the Forester and told to just keep it rather than getting a new and hopefully perfect knife. That is actually what I wanted, a refund whether the knife had to go back or not. Mine was said to be a "second" as well. The condition of the one from Bushcraft Canada was never addressed by Derrick.

I will keep and pay for the Bushman as it is done up rather nicely even though the shape of it really does not look like the photo being much deeper top to bottom on both handle and blade. Nicely made, very sturdy, fits the hands well and should give excellent control.....just does not look the same as in the photos.....maybe the camera angle made it look slimmer in profile, I don't know. Anyway, it is here now, it is acceptably made so I'll either use it or resell it here in the USA. Had I seen the profile in person I probably would have passed but that is just my sense of style, not a fault of the knife. It is a good one for sure so fair enough a deal for me, just not the knife I wanted.

So at this point I have paid for just two premium knives and have in return one very nice Bushman that I no longer want, a dud Forester at full price I will have to fix and another dud Forester for free.

Derrick sent a second apology email to me this morning and while I appreciate him making good on one of the knives I am still stuck with two that have just left a bad taste in my mouth. Part of dealing with small craftsmen for me is the purchasing experience itself and this is one I would rather just forget about.

[Heirphoto]

The seller of the second Forester, Bushcraft Canada has very kindly offered to make good on the knife and I will be sending it back tomorrow. They sell these sealed in the box and it is unlikely they even know how they look until a customer gets in touch with them. I am very happy with their response and Paul has gone above and beyond to make this right when it was not even his fault.

Good show!

[kanukkarhu]

KK, My situation ended on a similar note except I am into this more than you are with multiple knives so only have partial satisfaction. While in the process of explaining what I would want he first offered a replacement if I sent back the Forester I was sent a full refund for the Forester and told to just keep it rather than getting a new and hopefully perfect knife. That is actually what I wanted, a refund whether the knife had to go back or not. Mine was said to be a "second" as well. The condition of the one from Bushcraft Canada was never addressed by Derrick.

I will keep and pay for the Bushman as it is done up rather nicely even though the shape of it really does not look like the photo being much deeper top to bottom on both handle and blade. Nicely made, very sturdy, fits the hands well and should give excellent control.....just does not look the same as in the photos.....maybe the camera angle made it look slimmer in profile, I don't know. Anyway, it is here now, it is acceptably made so I'll either use it or resell it here in the USA. Had I seen the profile in person I probably would have passed but that is just my sense of style, not a fault of the knife. It is a good one for sure so fair enough a deal for me, just not the knife I wanted.

The second Forester that should be different but isn't has it own issues but I can at least fix the scales and have a good user if I had too but it is surely not what I paid for. I would prefer to return that one for a refund too but that does not seem to be an option when dealing with Bushcraft Canada after reading their terms of service and return policy but I am emailing with them to see if anything can be done.

So at this point I have paid for just two premium knives and have in return one very nice Bushman that I no longer want, a dud Forester at full price I will have to fix and another dud Forester for free.

Derrick sent a second apology email to me this morning and while I appreciate him making good on one of the knives I am still stuck with two that have just left a bad taste in my mouth. Part of dealing with small craftsmen for me is the purchasing experience itself and this is one I would rather just forget about.

Wow, you know, this actually changes things for me. I try hard not to say anything I can't back with a pic or other fact, when it comes to a man's livelihood. I try not to be emotional or angry (a consideration I wasn't given last night), but I admit, as I read this, and remember what I was put through, I am starting to feel a strong slow simmer...

At least you got to keep a knife for your trouble. I'm mailing both back, according to his terms. Here's what I get for my troubles: nothing, nada, zilch!

Heirphoto, when I read your post, these words come to mind for anyone reading this: caveat emptor. I hope Paul at Bushcraft Canada helps you out. I've returned stuff to him no problems. He seems like a decent vendor.

Good luck buddy!

KK

[kanukkarhu]

The seller of the second Forester, Bushcraft Canada has very kindly offered to make good on the knife and I will be sending it back tomorrow. They sell these sealed in the box and it is unlikely they even know how they look until a customer gets in touch with them. I am very happy with their response and Paul has gone above and beyond to make this right when it was not even his fault.

Good show!

Excellent, Heirphoto, excellent! I thought Paul would come through! Awesome outcome!

Well done, Paul. Good deal.

[kanukkarhu]

So, that means, between you and I that's...

5 Triple X knives, 4 of which were 'seconds' or substandard?!?!?

Um...


Sent from my iPhone using Tapatalk

[Heirphoto]

Yes, Paul came through and really did a good thing here. I know every vendor needs to set rules and policies as do I in my own business but in certain cases you need to look beyond them and take care of things anyway and Paul did just that, stepping up where it was not even his fault and he took care of me on this second knife.

Way to go Paul, thank you.

[kanukkarhu]

Hold on folks... This might not be over just yet. (And just when I felt myself starting to drop the gloves...)

I got an email this morning, which I don't quite understand BUT it might mean... Actually, I don't know what it might mean. But I want to see where he's going with this...

Knives are packed up and ready to go, popping them in the mail this morning.

And again... I'm as upset about this as anyone, but this is a guy who's trying to make a living, so let's just see what transpires. 

Watch this space.


Sent from my iPhone using Tapatalk

[kanukkarhu]

Well, I think that was a false alarm. I thought for a minute that maybe I was going to be able to keep one or "be able to identify it later" (his words)...

4/5 Triple X knives, on one well known and growing bushcraft forum are flops. Huh. 4/4 Foresters are duds. Your biggest internet selling presence, Bushcraft Canada (Paul - an awesome vendor!) has to refund one of these knives...

Hmmmm. I'd be more than worried.

You'd think it would be time for some extreme PR, some goodwill and maybe a peace offering? Something for your troubles... Nope.

How about a nice good free Forester, on the house? AND a pass around knife, via me, who brought you to this forum in the first place? That way, I'd be all happy again, and the folks here could see this great design (and your new quality control measures) for themselves? Easy peasy, goodwill and peace on earth and all that...

I've done all I can to be civil and somewhat respectful because a guy's trying to make a living, feed his kids, whatever.

But I'm back to my slow summer again...



Sent from my iPhone using Tapatalk

[MnSportsman]

   I have been following this post, not with the intention of buying one of these knives, but just because I like knives, and was interested in hearing of them & seeing the pics.


  Now, I am saddened to hear of this situation & hope that eventually it turns out better than what it currently appears to be.


  I have a couple questions that, after searching through this topic twice, I haven't found the answer to. They are simple easy questions, & would satisfy my curiosity about just how much trouble this has been.


So, How much are these knives each?


And, are these considered a "production" knife, or a "custom" line of knives?


How much do you have to pay to return ship them to the maker/seller, even after the "free" shipping from the maker/seller?


   Basically , I am trying to figure out how much you as the buyers are getting "set back", out of pocket, to deal with this situation, let alone the angry/hassle factor.


  Seems to me that you should be reimbursed the cost of the return shipping since you have to box it up & take the time to go to the Post office & pay money to get it returned. On their end it is built into the cost of the knife I am thinking, but on your end it is now an expense. If, just for an example, the knife cost $100 with free shipping & you return it for $20 out of your pocket, plus your time spent dealing with that & this situation, you are not only out the knife, but your time, hassle, & the $20. All in order to get the remainder of your money back.


I would be furious!


I hope they are going to reimburse you for the knife & the "return" shipping, at the least. (I figure they get to write this time and expense "off" as a business loss tax wise, but you will not likely be able to do the same.)


  Well, G'Luck regardless in this crappy situation & I can assure ya that I will remember the "name" of these folks, & pass it on if asked, for a long time.
"Reputation" is on the line for them, I hope they are honorable about this, and do not leave any more of a bad taste in the mouth as it appears they already have.


Thanks! if ya have the time to answer my curiousity questions.
 


 

[kanukkarhu]

Mn, good questions.

I paid about $139 CDN for mine. I believe it was shipped free, as per the website. This is not a lot for a more famous custom knife, but for a risk on an unknown-to-me maker, it was significant. It certainly meant I couldn't buy another blade.

For me, the cost of sending the knives back was added to the refund. I'm not sure about taxes etc. paid at the time, but I am satisfied that my shipping cost was paid for. (I just mailed them out this morning.)

The real loss is, for me, is not in simple dollars. Here's what I feel I 'lost' on this deal:

First, "mad money" is VERY rare for me, and I spend a LOT of my time researching and shopping online before I spend my mad money. I have to squeeze every bit out. At the time of purchase, I was looking at two Tops knives (at Bushcraft Canada, actually) but decided I wanted a Canadian made knife to 'replace' my loyalty to Grohmann. The Forester appealed to me the most, but Paul wasn't carrying them yet. I got my money back, but now it's gone to other places. Kinda like spitting on a hot stove -- poof! Gone!

So for me, the first casualty is the loss of joy of spending some money on a knife. I haven't had the cash for a blade since then, IIRC.

Secondly, there's the disappointment, phone call, waiting, going without both my money AND a decent knife... That really bummed me out.

Another cost for me was that I initially went "all in." I was trying hard to be a fan. My reputation (for whatever you guys here consider it) has been embarrassed. Did I steer anyone on YouTube or here to buy a Triple X knife? I hope it worked out ok for them. Obviously for me and Heirphoto it didn't...

So, to cut this short, the real loss for me is not money -- although my financial situation has changed and the refund went elsewhere -- but the simple joy of a new blade. And of course, I'm embarrassed that I hitched my wagon to the wrong horse.

I have suggested above, Mn, how I think I would handle this. I'll wait to see if there's anything forthcoming.

Until then, I'd never, ever buy a blade there, whatever I hear happened at the shop because of this.

Huh, I might as well go back to Grohmanns...

Thanks for asking Mn. I hope Heirphoto weighs in for ya.



Sent from my iPhone using Tapatalk

[Heirphoto]

TripleX first offered to replace the knife and to cover my return postage for the old one so I would not be out of pocket at all. Before we could finalize the details they sent me a full refund and I was told to keep the defective knife so I am not out of pocket at all on the Forester I got from TripleX. They were $139 CAD which was around $125 USA, not cheap but a bit less than most USA "custom" makers. Shipping to the USA was free. Form a monetary standpoint I lost nothing.

Bushcraft Canada did me just as well and I won't go into all the details as Paul went way beyond their normal policy just to make things right and is refunding me on something that was out of his control, workmanship. That is more than any dealer has done for me over the years on any return. A real stand up guy.

My only real loss is similar to KK's, disappointment. I am a craftsman myself with a small business and prefer to buy from similar shops when I can. I looked at several different knives and just liked what I saw and the idea of supporting a little craftsman shop in Nova Scotia appealed to me. Corresponding with the owner over details just added to the experience. To me a nice knife is like a daily companion in the woods and I wanted a unique experience in its purchase. I know it seems silly to heap romantic ideas on a simple tool but to me a tool is an extension of myself and would be nice to hand down to my daughter and husband when I am too old for the woods. This experience did not turn out that way though but I am going to make the most of it and move on.

The Lord commands me to forgive and I have wished Derrick at TripleX the best and told him to learn from it and move on, tomorrow is another day and time for a fresh start and that I hope he does well. He emailed me with what he felt was the issue though that is not mine to share here as that is between him and his workers and it sounds like he has corrected it. I will work on the Forester that I was allowed to keep and correct the issues and will put it to good use.

[wolfy]

I'd have just called Luca Brasi. 

[kanukkarhu]

TripleX first offered to replace the knife and to cover my return postage for the old one so I would not be out of pocket at all. Before we could finalize the details they sent me a full refund and I was told to keep the defective knife so I am not out of pocket at all on the Forester I got from TripleX. They were $139 CAD which was around $125 USA, not cheap but a bit less than most USA "custom" makers. Shipping to the USA was free. Form a monetary standpoint I lost nothing.

Bushcraft Canada did me just as well and I won't go into all the details as Paul went way beyond their normal policy just to make things right and is refunding me on something that was out of his control, workmanship. That is more than any dealer has done for me over the years on any return. A real stand up guy.

My only real loss is similar to KK's, disappointment. I am a craftsman myself with a small business and prefer to buy from similar shops when I can. I looked at several different knives and just liked what I saw and the idea of supporting a little craftsman shop in Nova Scotia appealed to me. Corresponding with the owner over details just added to the experience. To me a nice knife is like a daily companion in the woods and I wanted a unique experience in its purchase. I know it seems silly to heap romantic ideas on a simple tool but to me a tool is an extension of myself and would be nice to hand down to my daughter and husband when I am too old for the woods. This experience did not turn out that way though but I am going to make the most of it and move on.

The Lord commands me to forgive and I have wished Derrick at TripleX the best and told him to learn from it and move on, tomorrow is another day and time for a fresh start and that I hope he does well. He emailed me with what he felt was the issue though that is not mine to share here as that is between him and his workers and it sounds like he has corrected it. I will work on the Forester that I was allowed to keep and correct the issues and will put it to good use.

VERY well said, Heirphoto.

I especially agree with the stuff I've bolded...

[kanukkarhu]

I'd have just called Luca Brasi. 

I had to look this guy up.

Man, Wuffy, he's not even real! lol!

[wolfy]

I'd have just called Luca Brasi. 

I had to look this guy up.

Man, Wuffy, he's not even real! lol!

Yeah, it's too late anyway..........I forgot that he sleeps with the fishes.

[kanukkarhu]

As for me, well, I guess I'll get off the slow simmer and just move on too.

I really had only one thing to forgive here, and it wasn't anything to do with knives - I'd settled that long ago - but it was something in a private email. And I did do just that.

I am disappointed that, unlike Hierphoto, I wasn't allowed the token of keeping a knife. I guess that's punishment for blowing the lid off this. So be it.

Finally, I strongly urge whoever reads this thread to read it all. Recognize that while the design of the knife I ordered remains, in my mind, a great design, the words caveat emptor still ring true. And I am very sorry if I ever lead anyone to a similar experience to what we've shared here...

Say goodnight Gracie.

[wolfy]

Goodnight, Gracie.

[MnSportsman]

 I "had" to reply here since you both were nice, & answered my questions.
 Thanks much! to both of you for answering them.
 



Glad to hear you both are moving on past this.
 


So, once again.. "G'nite Gracie." & for me, it is "Exit, Stage left."
 

[Moe M.]

  Hoping to not get myself in trouble again for being too outspoken,  but here goes,  evidently you guys are dealing with a start up business,  they don't have their heat treat, grinding, and quality control nailed down yet.
  While it may sometimes be fun to kabits with people you deal with,  other time not,  if it were me I take my money and run and put it all behind me.
  Again, I could be wrong,  but there are and we have very talented knife makers offering fine quality knives for that much or maybe a bit more that you are assured of being satisfied with,  that's the way I'd go,  now I'll be quiet and see how it goes.   

[Heirphoto]

In all fairness here is one of theirs, the Canadian Bushman that turned out very well. This knife I kept although I am not as big a fan of the shape as I am on the Forester. Grip just fits the hand and it seems as though it will be a very easy knife to control for detailed work. 4" blade, 8 3/8" overall, 3/16" thick, O1 tool steel, roasted ash scales

[diogenes]

Sorry about the knives, fellas. I don't know if I could take that kind of heart break.

For now I'm happy sticking with my cheapy Old Hickory, Mora and Condor knives. They aren't the prettiest, but on my budget they certainly get the job done.

[kanukkarhu]

Moe, I think you hit the nail on the head.

I was extra sore at how this was handled because of the time and energy and 'loyalty' I put into buying, owning and reviewing knife. I was obviously over invested. The tough part was, I had finally settled on what I got when it came up here and I knew I had to share. And that's where it all went wrong for me. And while I eventually got my money back, all that 'investment' was trashed, and now I have nothing but a bad memory. I may have forgiven, but forgetting sometimes takes a while. And even then, I'll never buy or recommend them ever again. In fact, I'll likely warn anyone off. (Should take down my YouTube video too, perhaps?)

D - thanks for your condolences. But that's how it feels: kind of like a heart break. Some may laugh at that, but they likely have more disposable income than me.

Triple X could still save their reputation with me, but it would take something extreme.   And I'd have to actually see a specimen done right.

Heirphoto, I'm glad your bushman worked out for you. Enjoy!


Sent from my iPhone using Tapatalk

[Moe M.]

Moe, I think you hit the nail on the head.

I was extra sore at how this was handled because of the time and energy and 'loyalty' I put into buying, owning and reviewing knife. I was obviously over invested. The tough part was, I had finally settled on what I got when it came up here and I knew I had to share. And that's where it all went wrong for me. And while I eventually got my money back, all that 'investment' was trashed, and now I have nothing but a bad memory. I may have forgiven, but forgetting sometimes takes a while. And even then, I'll never buy or recommend them ever again. In fact, I'll likely warn anyone off. (Should take down my YouTube video too, perhaps?)

Sent from my iPhone using Tapatalk

  I share your pain KK,  I've been there a time or two myself,  for me the feeling was more betrayal than feeling cheated,  I can understand a business screwing up and sending out a defective item,  most floors have cracks in them and once in a while something falls through those cracks,  what I can't abide is a business that doesn't want to make good on their mistake.
  I also understand where you're coming from when you talk of a feeling of loss,  some would say "you got your money back, what more do you expect",  If they were put in your position they wouldn't have asked,
  You go without to save the money,  then you go through the trouble of ordering, the anticipation while waiting for it to be delivered,  once you have it you suffer the disappointment of having received damaged goods,  there's time spent on the phone or in emails trying to get it resolved,  suffer the excuses, more waiting,  and the frustration of dealing with someone who doesn't show much interest in your problem,  then you have to package it up and send it back,  they give you a refund and you're back to the beginning, but you aren't made whole, they owe you for all the crap you had to go through because they screwed up.
 I don't blame you for bad mouthing that business, I wouldn't want one of my friends getting stuck the same way,  and it could all be avoided by making you a new knife that's as flawless as they promised you to begin with and then specialized it in small small way to say "we're sorry to have disappointed you".

  My Dad used to tell me  "give a customer good service or product and you'll gain ten new customers by word of mouth,  give a customer poor service or a bad product and you'll loose 20 new customers".

  Thanks for sharing KK.

[diogenes]

KK: Some people could laugh, but for many of us $140 is a pretty serious commitment. When we invest that kind of money in something we're investing ourselves in it, too, because our money represents our time and labor. And when you don't make a whole lot, each dollar means that much more. I think "heart break" is very apt in a case like this.

[kanukkarhu]

Moe, I think you hit the nail on the head.

I was extra sore at how this was handled because of the time and energy and 'loyalty' I put into buying, owning and reviewing knife. I was obviously over invested. The tough part was, I had finally settled on what I got when it came up here and I knew I had to share. And that's where it all went wrong for me. And while I eventually got my money back, all that 'investment' was trashed, and now I have nothing but a bad memory. I may have forgiven, but forgetting sometimes takes a while. And even then, I'll never buy or recommend them ever again. In fact, I'll likely warn anyone off. (Should take down my YouTube video too, perhaps?)

Sent from my iPhone using Tapatalk

  I share your pain KK,  I've been there a time or two myself,  for me the feeling was more betrayal than feeling cheated,  I can understand a business screwing up and sending out a defective item,  most floors have cracks in them and once in a while something falls through those cracks,  what I can't abide is a business that doesn't want to make good on their mistake.
  I also understand where you're coming from when you talk of a feeling of loss,  some would say "you got your money back, what more do you expect",  If they were put in your position they wouldn't have asked,
  You go without to save the money,  then you go through the trouble of ordering, the anticipation while waiting for it to be delivered,  once you have it you suffer the disappointment of having received damaged goods,  there's time spent on the phone or in emails trying to get it resolved,  suffer the excuses, more waiting,  and the frustration of dealing with someone who doesn't show much interest in your problem,  then you have to package it up and send it back,  they give you a refund and you're back to the beginning, but you aren't made whole, they owe you for all the crap you had to go through because they screwed up.
 I don't blame you for bad mouthing that business, I wouldn't want one of my friends getting stuck the same way,  and it could all be avoided by making you a new knife that's as flawless as they promised you to begin with and then specialized it in small small way to say "we're sorry to have disappointed you".

  My Dad used to tell me  "give a customer good service or product and you'll gain ten new customers by word of mouth,  give a customer poor service or a bad product and you'll loose 20 new customers".

  Thanks for sharing KK.

Moe, we gotta be related - that is EXACTLY how I feel. You, sir, have nailed it. Right out of the park. Wow, it's honestly like you read my mind sometimes. You sound JUST like the Old Man used to. Wow.

I know others might look in and say, "Man, he's overreacting." But then you think about how long I waited for that money, what went 'un-bought' to get me there, and well... I know I sound like I'm sympathy-fishing, or writing a country song... but I had two kids in still in college at that time. Some of you know what I do for a living doesn't pay the greatest, and while I'm VERY thankful for what I DO have, let's face it, "mad money" is as scarce as hen's teeth. That was part of a tax return I hid from the wolf at the door - a kind of 'pay back' for the donations and whatnot we make throughout the year. Just being honest...

Many of us know exactly what I'm saying here - many here live from paycheck to paycheck, right?

So, ya, I'm a bit bummed. That's why I can say I've forgiven, but it's taking a little while to walk this off...

Moe, you made my night. Thank you.

Now, I recently had a friend give me a very nice knife for a big milestone birthday I have coming up, so I'm blessed, and I'm not whining. Please don't anyone think that. But it is what it is. I'll move on, but man, I hope someone from a certain knife company sees this and I hope it teaches him a little something about looking out for the people you plan to make a living off... (if that makes sense.)

KK

EDIT: Changed some stuff I wrote last night when I was tired... 

[kanukkarhu]

KK: Some people could laugh, but for many of us $140 is a pretty serious commitment. When we invest that kind of money in something we're investing ourselves in it, too, because our money represents our time and labor. And when you don't make a whole lot, each dollar means that much more. I think "heart break" is very apt in a case like this.

Thanks D. I really, really appreciate it. Maybe I shared too much up there^ (we're all supposed to hide so we don't get eaten by the internet, aren't we?) but I really want folks to know why I'm babbling on. Regardless of what we do to earn money, there are a LOT of people tightening their belts these days. It would be good for anyone in business to be aware that a "purchase" in many cases carries far more of a commitment than a monetary number.

$140 is a lot of money to me.

[buckfynn]

Normally I wouldn't reply to such an old thread. But my recent not so good experience with Triple X Knives seems be in line with the rest of the topic.

I ordered a Sitka on 06-19-2018. The wait time was advertised to be 6 to 8 weeks. The knife arrived on 08-20-2018.

Below is a photo of the knife and sheath.


And it came with this card.



To say the least, I am more than disappointed in the quality of this knife. The knife arrived with a gap between the scales large enough for a razor blade to fit in it. A bad glue line shows on one side of the bottom of the scales. The tip of the blade was burnt. And some rough unfinished spots on the scales near where my thumb would rest.









After contacting Triple X knives and showing them a couple of the photos of the defects, they made an offer to refund my purchase, but made no offer of a replacement knife, nor any mention of fixing the problems on the knife. My preference would have been for Triple X to send me a replacement quality built knife.

They perform extremely sloppy work for someone that claims to be a custom knife maker. Any knife maker that lets a knife leave his shop with such poor quality probably isn't worth patronizing.

I also own a Bushman made by TripleX which I purchased new. I'll be selling it soon. Considering all the problems TripleX had making the Sitka, I have my doubts they could properly repair the Bushman if a defect should arise.

The refund transaction wasn't the smoothest I have encountered, but TripleX has sent me a full refund. And they paid for return shipping but only after I requested so. Waiting a couple of months only to be sent a defective knife is unacceptable, I feel more than a bit let down by Triplex Knives. What a buzzkill for an early an early birthday present.

I definitely would never recommend them to anyone. If I would have read this thread a few moths back it would saved me a lot of grief.